How Escrow Protects Buyers and Sellers
Learn how MasokoLink escrow holds payment safely until your order is delivered — protecting both sides of every transaction.
Buying from someone you have never met used to require a leap of faith. You sent money and hoped the goods would arrive. On MasokoLink, that leap is gone — every order is protected by escrow.
What is escrow?
Escrow is a neutral holding account. Your payment sits safely with MasokoLink — not the seller — until you confirm the order arrived as described.
How the escrow flow works
Escrow turns a risky exchange into a predictable, three-step process where money only moves when both sides have held up their end.
Buyer pays
The buyer funds the order. Money leaves their account but does not reach the seller yet.
Escrow holds
MasokoLink holds the payment securely while the seller ships the order.
Seller is paid
Once delivery is confirmed, the funds are released to the seller.
The seller can see that real funds are committed, so they ship with confidence. You keep control of the payment until the product is in your hands.
Why it protects buyers
When your money is held in escrow, a seller has every incentive to deliver exactly what they promised. If something goes wrong, the funds never left the protected account.
- No "pay and pray". Funds are only released when you confirm delivery.
- Dispute window. If an item never arrives or is not as described, you open a dispute before release.
- Refunds are enforceable. Because MasokoLink holds the money, a refund is a button — not a begging email.
Why it also protects sellers
Escrow is not only a buyer shield. It is the reason good sellers love selling on MasokoLink.
Guaranteed funds
The buyer's payment is confirmed and held before the seller ships. No more chargebacks weeks later.
Fewer fake buyers
Time-wasters rarely fund an escrow. A funded order is a serious order.
Escrow vs. paying directly
| Situation | Direct payment | MasokoLink escrow |
|---|---|---|
| Item never ships | You chase the seller | Automatic refund |
| Item not as described | Hard to prove | Dispute + evidence |
| Seller fears chargeback | High risk | Funds guaranteed |
| Trust required up front | Total | Minimal |
The bottom line
Escrow means neither side has to fully trust a stranger. The platform holds the value while both parties do their part.
When are funds released?
Funds are released to the seller when any of these happens:
- You tap Confirm delivery on your order.
- The auto-release window passes with no dispute opened.
- A dispute is resolved in the seller's favour.
Until then, your money is exactly where it should be — safe.
Shop protected on MasokoLink
Every order on MasokoLink is covered by escrow at no extra cost.
Browse the marketplace