You Have Questions, We Have Answers
Browse common questions about buying, selling, escrow, payments, and support on MasokoLink.
Location
MasokoLink Rwanda
Kigali, Rwanda
Available across Rwanda
Help center
Frequently Asked Questions
Contact us if you still have any questions to make your experience smoother.
MasokoLink is an online marketplace that connects buyers and sellers across Rwanda, making buying and selling easier, safer, and faster.
Sellers list their products on the platform, and buyers can browse, compare, and purchase products directly through MasokoLink.
Click "Become a Seller", fill in your details, submit the required information, and our team will guide you through the onboarding process.
Yes. During our launch period, sellers can join and use the platform for free. Future subscription plans will be communicated in advance.
You can sell a wide range of legal products including electronics, fashion, beauty products, home goods, agricultural products, and more.
Buyers can pay through the payment methods available on the platform. Payments are processed securely.
MasokoLink uses an escrow system where the buyer's payment is held securely until the product is received and confirmed. This protects both buyers and sellers.
Yes. We use secure payment systems and data protection measures to keep user information safe.
You can contact sellers directly through the communication options provided on the platform.
You can report the issue through the platform. The transaction will be reviewed according to our dispute resolution process.
Yes. Sellers can update product information, prices, stock levels, and descriptions from their seller dashboard.
Yes. Both individual sellers and registered businesses are welcome to use the platform.
MasokoLink is focused on serving buyers and sellers across Rwanda.
Email support@masokolink.com
WhatsApp +250791735593
Contact form on the website